The Care Quality Commission
  • Doctor
  • GP practice

East Cowes Medical Centre Also known as Dr Andrews and Partners

Overall: Good read more about inspection ratings

Church Path, East Cowes, Isle of Wight, PO32 6RP (01983) 284333

Provided and run by:
East Cowes Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about East Cowes Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about East Cowes Medical Centre, you can give feedback on this service.

22 October 2019

During an annual regulatory review

We reviewed the information available to us about East Cowes Medical Centre on 22 October 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

10 April 2019

During an inspection looking at part of the service

We carried out an announced focused inspection at East Cowes Medical Centre on 10 April 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management.
  • The provider was aware of and complied with the requirements of the Duty of Candour.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Review training records for non-clinical staff were updated with full details of completed training.
  • Make regular reviews of prescriptions not collected by patients.
  • Continue to improve on Quality and Outcome Framework indicators for example asthma reviews.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

10 February 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at East Cowes Medical Centre on 10 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvement are:

  • Undertake a formal infection control audit which should be completed to ensure that all possible infection risks are considered.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice