Archived: Hambleton South Reablement Service

Updated 16 April 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 26 February 2020 and ended on 6 March 2020. We visited the office location on 26 February 2020.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We sought feedback from local authorities and professionals who work with the service. We used all of this information to plan our inspection.

During the inspection

We spoke with four people who used the service. We spoke with the registered manager, two team manager and two care staff.

We looked at a range of documents and records related to people’s care and the management of the service. We viewed two people's care records, medication records, one staff recruitment file, two induction and training file and a selection of records used to monitor the quality and safety of the service.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Updated 16 April 2020

About the service

Hambleton South Reablement Services is a domiciliary care agency. It provides personal care to people living in their own houses and flats to predominantly older people through a short-term assessment and reablement program. This offers short-term support to help people regain their independence after an accident or ill health, or to help those with a disability remain independent. At the time of this inspection, 12 people were using the service.

People’s experience of using this service and what we found

People felt safe and described the staff as kind and caring in their approach. The registered manager followed robust recruitment checks, to employ suitable staff, and there were sufficient staff employed. Staff had the skills and knowledge needed to provide the appropriate support to people.

Where required people received support from staff to manage their medicines and prepare meals. The level of support required was recorded.

People had choice and control of their lives and the staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The service focused on enabling people to regain their independence. Care records in place were person-centred and focused on progress people were making towards independence.

Staff worked collaboratively with other professionals to ensure people had access to mobility aid, support and guidance they needed.

Systems were in place to monitor the quality and safety of the service provided. Staff felt valued, supported and included in discussions about how to further develop the service. Feedback was requested to ensure people were satisfied with the service provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 6 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.