26 February 2020
During a routine inspection
Hambleton South Reablement Services is a domiciliary care agency. It provides personal care to people living in their own houses and flats to predominantly older people through a short-term assessment and reablement program. This offers short-term support to help people regain their independence after an accident or ill health, or to help those with a disability remain independent. At the time of this inspection, 12 people were using the service.
People’s experience of using this service and what we found
People felt safe and described the staff as kind and caring in their approach. The registered manager followed robust recruitment checks, to employ suitable staff, and there were sufficient staff employed. Staff had the skills and knowledge needed to provide the appropriate support to people.
Where required people received support from staff to manage their medicines and prepare meals. The level of support required was recorded.
People had choice and control of their lives and the staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The service focused on enabling people to regain their independence. Care records in place were person-centred and focused on progress people were making towards independence.
Staff worked collaboratively with other professionals to ensure people had access to mobility aid, support and guidance they needed.
Systems were in place to monitor the quality and safety of the service provided. Staff felt valued, supported and included in discussions about how to further develop the service. Feedback was requested to ensure people were satisfied with the service provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 6 July 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.