Background to this inspection
Updated
8 February 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
Home of Comfort Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from professionals who work with the service and relatives of people who used the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.
During the inspection
We spoke to three people who used the service and five relatives about their experience of the care provided. We gained feedback from six members of staff including the registered manager, deputy manager, a nurse, care workers and the admin manager.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at the staff roster and the providers policies. We sent some additional questions to the registered manager and received a response.
Updated
8 February 2020
About the service
Home of Comfort Nursing Home is a residential care home providing personal and nursing care to 23 people aged 65 and over at the time of the inspection. One person was being supported in hospital at the time of the inspection. The service can support up to 30 people. The care home accommodates people on three floors in one adapted building.
People’s experience of using this service and what we found
People's needs were met in an individual and personalised way by staff who were kind, caring and responsive to their needs. People felt listened to and knew how to raise concerns. Enough staff who had been recruited safely were available to meet people’s needs. We observed staff respecting people's privacy and protecting their dignity.
People could be confident they were supported by staff who had access to appropriate guidance and understood how to keep them safe. Staff’s knowledge of the people they supported was good and they were able to tell us about the risks associated with people’s care and how to minimise these.
People’s medicines were managed safely, and people were protected from the risk of infection because staff used protective equipment. Incidents were used to identify improvements that could be made to people’s care and support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had received appropriate training and support to enable them to carry out their role safely. They received regular supervision to help develop their skills and support them in their role.
People knew how to raise concerns. They had confidence in the registered manager. A quality assurance system was in place to assess, monitor and improve the service. Incidents and accidents were monitored by the registered manager. Where accidents and incidents occurred in the home the registered manager ensured appropriate action was taken for people to reduce the likelihood of injury or reoccurrence.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 7 December 2016). Since this rating was awarded the provider has altered its legal entity. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection based on the previous rating.