Lostock Hall Medical Centre

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We assessed 1 quality statement from this key question. We have combined the score for this area with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good. We found the provider had systems in place to encourage learning and innovation.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Governance, management and sustainability during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The lead GP explained they had regular sight of how GPs working at the practice managed referrals for tests and the action taken when test results were received. They had previously carried out formal checks. There were regular formal and informal discussions between clinicians and the whole team so learning and ideas could be shared. Staff felt included in these discussions and told us they were able to make suggestions where they thought improvements could be made.

The clinical team had a WhatsApp group so information could be quickly and easily shared. This was an established system, and they ensured no personal information about people was shared in this way. The lead GP, supported by the clinical team, held women’s health events, with information stands and workshops. The most recent one, in April 2024, was fully booked. Feedback was positive with people saying they had learned from the event and were now committed to attending cancer screening.