Background to this inspection
Updated
27 August 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. A registered manager and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service short notice of the inspection. This was because we needed to be sure the manager would be in the office to support the inspection.
Inspection activity started on 9 August 2022 and ended on 16 August 2022. We visited the office location on 9 August 2022 and made telephone calls to people using the service after this visit.
What we did before the inspection
We reviewed information we had received about the service since it was registered. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
We used all of this information to plan our inspection.
During the inspection
We spoke with the registered manager, two members of staff and two people using the service. We reviewed a range of records. This included three people’s care records. We looked at three staff files. We reviewed a variety of records relating to the management of the service, including audits, policies and procedures.
Updated
27 August 2022
About the service
1 Diamond Homecare Limited is a domiciliary care agency providing support for people in their own homes. The service was supporting seven people at the time of the inspection.
People’s experience of using this service and what we found
People were happy with the care they received and said care was delivered in a safe way. They said care workers attended on time and stayed for the full duration of their visit. The provider operated safe recruitment procedures. Risks to people, included those associated with medicines support were assessed, and management plans included ways in which the risks could be reduced to keep people safe from potential harm.
Care took place in accordance with people’s consent, and where people lacked the capacity to consent to their care, appropriate alternative arrangements had been implemented. We identified some improvements that could be made in relation to recording daily notes, which the provider implemented straight away.
People spoke positively about their experience of receiving care from this provider. One person said, “I have no concerns, they do a good job.” The person told us they were very happy with their care.
The registered manager carried out regular audits of the service, and these identified where there were any shortfalls so there was continuous improvement. Where incidents had occurred, the provider had made the legally required notifications to CQC.
Staff we spoke with told us the management team were accessible and supportive and the registered manager told us they worked hard to ensure the culture within the service was positive.
The provider took steps to involve people in their care, and we saw evidence of this within people’s care records and reviews. Staff told us they routinely checked people’s preferences when providing care to them.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in April 2019 and this is the first inspection.
Why we inspected
This was a planned inspection in line with CQC’s inspection programme.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.