We carried out a review of the data available to us about 1 Diamond Home Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about 1 Diamond Home Care Limited, you can give feedback on this service.
1 Diamond Homecare Limited is a domiciliary care agency providing support for people in their own homes. The service was supporting seven people at the time of the inspection.
People’s experience of using this service and what we found
People were happy with the care they received and said care was delivered in a safe way. They said care workers attended on time and stayed for the full duration of their visit. The provider operated safe recruitment procedures. Risks to people, included those associated with medicines support were assessed, and management plans included ways in which the risks could be reduced to keep people safe from potential harm.
Care took place in accordance with people’s consent, and where people lacked the capacity to consent to their care, appropriate alternative arrangements had been implemented. We identified some improvements that could be made in relation to recording daily notes, which the provider implemented straight away.
People spoke positively about their experience of receiving care from this provider. One person said, “I have no concerns, they do a good job.” The person told us they were very happy with their care.
The registered manager carried out regular audits of the service, and these identified where there were any shortfalls so there was continuous improvement. Where incidents had occurred, the provider had made the legally required notifications to CQC.
Staff we spoke with told us the management team were accessible and supportive and the registered manager told us they worked hard to ensure the culture within the service was positive.
The provider took steps to involve people in their care, and we saw evidence of this within people’s care records and reviews. Staff told us they routinely checked people’s preferences when providing care to them.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in April 2019 and this is the first inspection.
Why we inspected
This was a planned inspection in line with CQC’s inspection programme.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.