Hulcott Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness, empathy and compassion. They understand they mattered to staff. They told us they had a positive experience of how they were treated and supported. People’s privacy and dignity was respected.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff who provided feedback told us they were aware of people’s individual likes and dislikes. People are supported to have choice and control over their own care and to make decisions about their care, treatment, and wellbeing. We observed visitors were warmly welcomed by staff. People are supported to maintain relationships and networks that are important to them. Staff supported people to express their views using their preferred method of communication.

People told us they were supported in the way they wished. People’s preferences were respected by staff. Comments included, “There is a lovely team who do the washing and ironing and I tell them that” “The care here is good, they are well covered, there is a team of carers, there is a team of nurses and there is a team of cleaners too, it is all very well organized really.” People were encouraged to be a member of the local community and had access to many social events both within the home and externally. For instance, one person told us, “Roll on the summer and then I can sit outside or go out to the village green, which is really nice, if the carers have time to take me there.” Other comments included, “They have often mornings [coffee] here and in the summer, they organize BBQs in the garden” and “We went to the pantomime before Christmas, the home organized three minibuses, it was a great trip out for everybody.”

“Flash” meetings were held daily, these direct staff to ensure they are aware of people’s individual needs at any given time. Records showed a person who was receiving end of life care had their preferences recorded. Staff were kept up to date with people’s changing health needs.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.