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Woodgate Park

Overall: Good read more about inspection ratings

43 Jasmine Walk, Swanton Morley, Dereham, NR20 4FN (01362) 637555

Provided and run by:
Lincoln House Care Home Ltd

Latest inspection summary

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Background to this inspection

Updated 28 July 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was undertaken by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 14 June 2023 and ended on 13 July 2023. We visited the location’s office/service on 14 June 2023.

What we did before the inspection

e sought feedback from the local authority and healthcare professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with both people who used the service about their experiences of receiving care and support from Woodgate Park. We spoke with 2 relatives and received written feedback from received written feedback from a further 5 staff members. During our visit to the office, we spoke with the registered manager, the support co-ordinator and the regional manager.

We reviewed both people's care records. We looked at staff files in relation to recruitment practices. We reviewed various records relating to the management of the service, including training records and quality assurance audits.

Overall inspection

Good

Updated 28 July 2023

About the service

Woodgate Park is a domiciliary care agency providing personal care to people living in their own homes within a retirement village complex.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and medicines. Where they do, we also consider any wider social care provided. There were two people being provided with personal care at the time of our inspection.

People’s experience of using this service and what we found

Risks associated with people's care were managed safely and systems were in place for learning lessons when things go wrong. People's medicines were well managed. We have made a recommendation that the provider reviews their medication procedures to ensure records reflect best practice guidance.

People told us there were sufficient staff to deliver their care according to their preferences and that and they knew the staff who cared for them well. The service had systems in place to safeguard people from abuse and harm.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Feedback about the standard of care and leadership of the service was consistently positive. Staff felt valued and were proud to work at Woodgate Park.

Records demonstrated people's care was planned and reviewed. The service worked effectively with other professionals, where required, to support people’s needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 24 June 2020, and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.