Woodgate Park

Woodgate Park is a domiciliary care agency providing personal care to people living in their own homes within a retirement village complex.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and medicines. Where they do, we also consider any wider social care provided. There were two people being provided with personal care at the time of our inspection.

People’s experience of using this service and what we found

Risks associated with people's care were managed safely and systems were in place for learning lessons when things go wrong. People's medicines were well managed. We have made a recommendation that the provider reviews their medication procedures to ensure records reflect best practice guidance.

People told us there were sufficient staff to deliver their care according to their preferences and that and they knew the staff who cared for them well. The service had systems in place to safeguard people from abuse and harm.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Feedback about the standard of care and leadership of the service was consistently positive. Staff felt valued and were proud to work at Woodgate Park.

Records demonstrated people's care was planned and reviewed. The service worked effectively with other professionals, where required, to support people’s needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 24 June 2020, and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.