- Care home
Ashford Lodge Also known as 1-19173028272
Report from 9 February 2024 assessment
Contents
Ratings
Our view of the service
Ashford Lodge is a residential care home providing personal care to people living with learning disabilities. We completed this assessment between 14 February 2024 and 1 March 2024, we visited the service on 14 February 2024, and we spoke to relatives remotely about their experiences of the service. We assessed 9 quality statements including Safeguarding, Involving people to manage risk, Safe and effective staffing, Assessing needs, Consent to care and treatment, Independence, choice and control, Equity in experiences and outcomes and Governance. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We identified shortfalls within the service and a breach of regulation was identified. The overall rating for the service remains Good.
People's experience of this service
People living at the service were not always able to verbally communicate their thoughts and feelings. We observed people appearing to be happy and content with staff during our on site assessment. People were supported by staff who knew them well and enabled them to be as independent as possible. Staff supported people to go out and take part in activities they enjoyed doing. The feedback from relatives was inconsistent, most relatives we spoke with thought their loved one was safe and supported to be as independent as possible. While other relatives were not as positive, this was not supported by our observations while on site.