Updated 10 May 2022
The inspection http://crmlive/epublicsector_oui_enu/images/oui_icons/cqc-expand-icon.png
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service short notice of the inspection. This was because we needed to be sure the manager would be in the office to support the inspection.
Inspection activity started on 6 April 2022 and ended on 19 April 2022. We visited the office location on 7 April 2022 and made telephone calls to people using the service, their relatives and staff after this visit.
What we did before the inspection
We reviewed information we had received about the service since it was registered. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
We used all of this information to plan our inspection.
During the inspection
We spoke with the registered manager, five members of staff and ten people using the service or their relatives.
We reviewed a range of records. This included six people’s care records. We looked at four staff files. We reviewed a variety of records relating to the management of the service, including audits, policies and procedures.
After the inspection
We continued to seek clarification from the provider to validate evidence found.