We carried out a review of the data available to us about CRT - Rotherham Home Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about CRT - Rotherham Home Care, you can give feedback on this service.
Care Relief Team – Rotherham is a domiciliary care agency providing support for people in their own homes. The service was supporting around 150 people at the time of the inspection.
People’s experience of using this service and what we found.
People spoke highly of the staff who offered support to them. They told us staff were kind, caring, helpful and patient. Staff notified relatives groceries were running low or would stop off at the shops if people asked them to. One person’s relative told us staff treated their relative like an individual person.
The registered manager and members of senior staff carried out regular audits of the service, and these identified where there were any shortfalls so that there was continuous improvement. The staff we spoke with told us the management team were accessible and supportive.
Medicines were managed safely, with regular reviews of people’s medication taking place, as well as management audits. People using the service told us staff managed their medicines well.
The provider took steps to involve people in their care, and we saw evidence of this within people’s care records. One person said: “When I first had carers, I did meet with the office staff to talk about what care I needed and everything I asked for has been agreed. I’m very happy with it.”
Care took place in accordance with people’s consent, and where people lacked the capacity to consent to their care, appropriate alternative arrangements had been implemented.
People told us they felt safe when receiving care, and said they felt confident to raise concerns. Where concerns had been raised, the provider had conducted appropriate investigations.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in July 2020 and this is the first inspection.
Why we inspected
This was a planned inspection in line with CQC’s inspection programme.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.