Afya Care

Afya Care Ltd is a domiciliary care service that provides personal care and support to people living in their own homes. The service supported three people at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

The registered manager of Afya Care Ltd had a good understanding of people’s needs and oversight of the management of the service and development of staff. However, further development of the provider’s quality assurance systems was needed to ensure the quality of care being delivered would be sustained as the service developed.

Staff had access to people’s care plans and provided care which was responsive to people’s needs. However, they would benefit from some more detailed information about how to manage and support people with their risks. The impact of some limited information in people’s care records was low as the management had a good oversight of people’s needs and staff had been trained in the management of risks and safeguarding people from harm and abuse.

However, we have made a recommendation that the provider consider current guidance on recording risk management plans.

The provider responded to our inspection feedback and was open to making improvements to the service such as reviewing people’s care plans and their quality assurance systems to ensure they would be effective in providing staff with accurate information of people’s care requirements and driving improvements across the service.

Relatives confirmed that people’s care needs were consistently being met and that people received their medicines as prescribed. The provider’s electronic care management data system alerted managers of any late or missed calls or any unmet need.

There were sufficient numbers of suitably recruited and trained staff to meet people’s needs. The management team provided care as required which gave them an opportunity to receive feedback from people and observe staff practices.

We were assured that safe infection control practices were being used and that staff were COVID-19 tested and vaccinated in line with guidance.

Afya Care Ltd valued feedback from people, their relatives, staff and other stakeholders to help them understand people’s experiences of the service. The management team were passionate about delivering good quality care to people and ensuring people were safe and their needs were met. The was a clear aim by the managers to drive improvement and to ensure good outcomes for the people the service supported.

People’s relatives highly praised the care being delivered and approach of staff and the management and response of Afya Care Ltd. Staff encouraged people to retain their independence and make decisions about their care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us in August 2020 and this is the first inspection.

Why we inspected

This service had not been inspected since their registration; therefore this inspection was carried out to gain assurances about the quality of care and systems used to monitor and the manage the service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.