Afya Care

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Date of assessment: 29 April to 14 May 2024. This assessment was in response to CQC receiving information of concern. During the assessment, we found people’s care needs had been identified and assessed as part of their initial assessment. Information to guide staff on the management of people’s risks were accessed through the provider’s electronic care system. However, staff would benefit from more detailed guidance in the management of people’s risks and early warning signs of the decline of people’s health. This would reinforce staff training and ensure changes in people’s health were escalated in a timely manner. Partners and stakeholders raised no concerns about the management and timings of people’s care calls. Since our last inspection, the provider had enhanced their systems to monitor the quality of people’s care and the staff who supported them. However, further development was required in the monitoring of staff development. This would ensure staff training and support needs were being met in line with the provider’s policies.

People's experience of this service

People and their relatives spoke positively about the care they received. They told us all the staff were friendly and caring; however, they were not always sure of the staff who would be supporting them at each care visit. This sometimes impacted on people’s continuity of care especially for people who live with dementia. One relative said, “It would help if there was continuity in staff so she [person who used the service] can get used to them.” Staff were reliable and arrived to support people within an acceptable timeframe around their agreed call times. Staff communicated to people if they were running late. People told us they were involved in the assessment of their care and had a good relationship with staff. People and their relatives told us they were confident in raising any concerns with the registered manager and were assured they would act on their concerns.