Afya Care

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The provider had made improvements to their governance and auditing systems to help them monitor the quality of care being delivered to people and the skills of staff who supported them. However, the provider needed to further strengthen some of their processes to ensure people’s care records were sufficiently detailed to explicitly direct staff in the support people required. Further improvement was needed in the management of staff’s supervision meetings and communication with staff. People were confident in the management of the service and felt any concerns raised were acted on.

This service scored 50 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Most staff spoke confidently about the management of the service and the communication from the office. However, some staff felt communication was not always consistent especially when they were trying to request some support and guidance. The registered manager agreed to review their communication systems with staff. We received mixed views from staff about the quality and frequency of their personal supervision meetings and their requests for urgent support when they needed advice from managers. Most staff felt supported; however, this was not the experience of all staff who spoke with us. Staff felt trained and were aware of the importance of raising any safeguarding, welfare and health concerns about people with the management team.

Since our last inspection, the provider had made improvements to their auditing and monitoring systems to ensure people received safe care and were supported by staff who had been trained in their role. However, the provider’s systems in monitoring people’s care plans, recruitment and staff development records needed further progress to ensure all records were complete. This would assist the registered manager in assuring people’s care records and staff files were detailed and complete in line with the provider’s policies. The provider's systems were supported by policies which were underpinned by relevant legislation and good practice. However, the provider should review their policies to ensure relevant policies (such as safeguarding) reflected the contact details of their funding authorities. Systems were in place to gain feedback from people and their relatives about the quality of care they received, and any actions needed to improve their experience of care. Audits of significant events, incidents and safeguarding were completed to enable the registered manager to identify trends and make improvements. Staff practices were monitored through regular spot checks and observations. The registered manager had systems in place to monitor staff training to ensure staff had the skills needed to effectively support people. Regular communication and staff meetings ensured all staff were kept up to date with changes in people's care needs and the running of the service.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.