- NHS hospital
Whiston Hospital
Report from 27 February 2024 assessment
Contents
Ratings - Urgent and emergency services
Our view of the service
Date of assessment 27 February to 19 June 2024. We conducted an on-site, focussed assessment visit on 25 March 2024 in response to concerns around access and flow and care of patients in non-clinical areas.
We assessed a small number of quality statements from the safe, effective, caring, responsive and well-led key questions. The scores for these areas have been combined with scores based on the key question ratings from the last inspection.
Therefore, our overall rating remains requires improvement for this service.
The service mostly provided and maintained safe systems of care, in which safety was managed, monitored, and assured. However, people were not always cared for in the right place with the right level of staffing.
We found 5 breaches of the legal regulations in relation to safe care and treatment, staffing and governance.
People's experience of this service
Feedback we received and reviewed from people were mixed. People said that they had long waits and spent long periods of time on corridors waiting for beds. People said that being cared for in these non-clinical areas made it difficult to sleep and that there was only 1 toilet which was in the neighbouring department. We were told and observed that the waiting room did not have enough seating. However, patients told us they had been treated with kindness and compassion and their dignity had been respected by staff and the department was clean.