Work with us to improve how we work

Page last updated: 22 January 2025

Published: 22 January 2025


Our purpose is to make sure people receive safe and effective care, and to help providers improve.

We know that we lost focus while we were transforming the ways we work. Because of this, we are now taking immediate action to:

  • make sure we can publish reports in a timely way
  • increase the number of assessments
  • clear our registration backlog
  • act promptly on information of concern and notifications.

We also know that providers and other partners want us to work with consistency, to be treated with respect, and for our teams to understand the services we regulate in depth.

As a result, we are also working to:

  • refocus on our purpose
  • make sure we have the right values that guide our work
  • develop a set of behavioural expectations for how we’ll work together in CQC and work with providers, the public and stakeholders.

At the moment, we’re calling this work the CQC Way. This work will run alongside and support the other improvement work we need to deliver.

We’re committed to developing this work in genuine partnership. We will be co-designing every aspect of it with our colleagues, providers, the public and other stakeholders.

Ways you can get involved

All day events

Join our new Chief Executive Julian Hartley and his team in February to:

  • reflect honestly on what it’s been like to be on the receiving end of the CQC
  • explore bold possibilities for the future, and
  • shape our goals and ways of working

There are two dates planned. You only need to attend one:

  • 7th February – Newcastle
  • 14th February – London

If you would like to attend, register your interest by Tuesday 28 January.

Other ways to get involved

We're planning digital discussions and opportunities at existing in-person events in January, February, and March. Further details on these will follow.