Results from this survey show some positive results across many areas, but with points of concern in others such as discharge. Therefore, it is important to ask patients how they found their experience of adult inpatients services overall. When asked to provide a score for their overall experience from ‘0 – I had a very poor experience’ to ‘10 – I had a very good experience’, almost 6 in 10 (57%) gave a score of 9 or 10.
As seen in many areas of the survey, patients in hospital with a COVID-19 diagnosis were more negative than those admitted for other reasons.
Treating people with dignity and respect is a statutory requirement of the Health and Social Care Act 2008, with the Care Quality Commission taking regulatory action against providers who are in breach of this regulation. Dignity and respect is also highlighted as a fundamental component of care in NICE quality statement 15 and the NHS Constitution, which emphasises how important it is in all NHS activity. The majority of patients (86%) reported that they were ‘always’ treated with dignity and respect while in hospital, with a further 11% saying ‘sometimes’.
COVID-19 patients were less likely to report a positive experience, with 81% saying they were ‘always’ treated with dignity and respect (compared with 87% non-COVID patients).
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Experience of different groups of patients
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Inpatient experience during the coronavirus (COVID-19) pandemic
Contents
The changing context of NHS care during the pandemic
- Person-centred care
- Meeting patients’ fundamental needs
- Infection prevention and control
- Staff and communications
- Patient discharge from hospital
- Overall experience
- Experience of different groups of patients
The appendices can be found in the PDF version of the report.
Inpatient experience during the coronavirus (COVID-19) pandemic: report