Assessment framework for local authorities: full list of metrics

Page last updated: 8 December 2023

We will look at specific metrics under some quality statements.

Metrics are considered alongside other evidence within a quality statement.

Theme 1: Working with people

Assessing needs

People's experience

Adult Social Care Survey (ASCS):

  • % of people satisfied with care and support
  • % of people who do not buy any additional care or support privately or pay more to 'top up' their care and support
  • % of people who feel that they have control over their daily life
  • % of people who reported that they had as much social contact as desired

Survey of Adult Carers in England (SACE):

  • % of carers accessing support group or someone to talk to in confidence
  • % of carers accessing support to keep them in employment
  • % of carers accessing training for carers
  • % of carers experiencing financial difficulties because of caring
  • % of carers not in paid employment because of caring responsibilities
  • % of carers satisfied with social services
  • % of carers that feel involved or consulted as much as they wanted to be in discussions
  • % of carers who feel that they have control over their daily life
  • % of carers who feel they have encouragement and support
  • % of carers who reported that they had as much social contact as desired
  • % of carers with enough time to care for other people they are responsible for

Processes

Adult Social Care Financial Returns and Short and Long-Term Support (ASCFR - SALT):

  • % of long term support clients reviewed (planned or unplanned)

Assessment framework for local authority assurance: assessing needs

Supporting people to live healthier lives

People's experience

ASCS:

  • % of people who reported that they spend their time doing things they value or enjoy
  • % of people who say help and support helps them think and feel better about themselves
  • % of people who use services who describe their home as clean and comfortable
  • % of people who use services who feel clean and presentable
  • % of people who use services who find it easy to find information about support
  • % of people who use services who get adequate food and drink

SACE:

  • % of carers who find it easy to access information and advice
  • % of carers who found information and advice helpful
  • % of carers able to spend time doing things they value or enjoy 

Processes

Adult Social Care Outcomes Framework (ASCOF) / ASCFR-SALT

  • % of people 65+ who received reablement/rehabilitation services after discharge from hospital
  • % of people 65+ still at home 91 days after discharge from hospital into reablement/rehabilitation services
  • % of people who have received short term support who no longer require support
  • % of carers who receive direct payments
  • % of service users who receive direct payments
  • % of service users aged 18 - 64 accessing long-term support who were receiving direct payments
  • % of service users aged 65 and over accessing long-term support who were receiving direct payments
  • % of adults with a learning disability who live in their own home or with their family

Assessment framework for local authority assurance: supporting people to live healthier lives

Theme 2: Providing support

Care provision, integration and continuity

People's experience

ASCS:

  • % of people who use services who feel they have choice over services

SACE:

  • % of carers accessing support or services allowing them to take a break from caring at short notice or in an emergency
  • % of carers accessing support or services allowing them to take a break from caring for >24hrs
  • % of carers accessing support or services allowing them to take a break from caring for 1-24hrs

Processes

CQC ratings:

  • % of Supported Living services by rating
  • % of homecare services by rating
  • % of nursing homes by rating
  • % of residential homes by rating

Skills for Care workforce estimates:

  • % ASC staff with care certificate in progress or partially completed, or completed (all jobs, all sectors)
  • % of adult social care job vacancies (all jobs, all sectors)
  • ASC staff mean number of sick days in the last 12 months (all jobs, all sectors)
  • Rate of turnover of adult social care employees (all jobs, all sectors)

HSCA register:

  • Number of locations exiting the market

Assessment framework for local authority assurance: care provision, integration and continuity

Theme 3: How the local authority ensures safety within the system

Safeguarding

People's experience

ASCS:

  • % of people who use services who feel safe
  • % of people who use services who say that those services have made them feel safe

SACE:

  • % of carers who feel safe

Processes

Safeguarding Adults Collection (SAC):

  • % of individuals lacking capacity who were supported by advocate, family or friend
  • Number of enquiries meeting S42 threshold over time

Skills for Care workforce estimates:

  • % of independent/LA staff completed MCA DoLS training
  • % of independent/LA staff completed safeguarding adults training

Assessment framework for local authority assurance: safeguarding

Theme 4: Leadership

Learning, improvement and innovation

Feedback from partners

Local Government and Social Care Ombudsman (LGSCO) complaints:

  • LGSCO data on complaints uphold rate, remedies, and further actions

Assessment framework for local authority assurance: learning, improvement and innovation