Supporting people to live healthier lives

Quality statement

We support people to manage their health and wellbeing so they can maximise their independence, choice and control. We support them to live healthier lives and where possible, reduce future needs for care and support.

I can get information and advice about my health, care and support and how I can be as well as possible – physically, mentally and emotionally.
I am supported to plan ahead for important changes in my life that I can anticipate.

Summary

The local authority works with people, partners and the local community to promote independence and support people to prevent, reduce or delay the need for care and support. It does this by providing or arranging provision of services, facilities, resources and other measures.

The local authority takes steps to identify people with needs for care and support that are not being met.

People in the area have access to the information and advice they need to make informed decisions about how to meet their care and or support needs.

Related sections of the Care Act

Care Act 2014:

Section 1: Wellbeing principle
Section 2: Preventing needs for care and support
Section 4: Providing information and advice
Sections 6-7: Co-operation generally and in specific cases
Sections 31-33: Direct payments

Required evidence

People’s experience

Direct feedback from:
- people with care and support needs
- unpaid carers
- people who fund or arrange their own care, those close to them and their advocates
Feedback from people obtained by community and voluntary groups. For example:
- advocacy groups
- adult and young person’s carers groups
- faith groups
- groups representing people who are more likely to have a poorer experience of care and poorer outcomes
- people with protected equality characteristics
Feedback that people have sent to the local authority and feedback it has gathered itself through surveys or focus groups
Feedback from CQC's Give feedback on care facility (if available)
Compliments and complaints
Healthwatch
Survey of Adult Carers (SACE), Adult Social Care Survey (ASCS) - see detailed metrics
Case tracking

Feedback from staff and leaders

Council adult social care portfolio holder
Overview and scrutiny committee
Commissioners
Principal social worker
Principal occupational therapist
Assessment and care management staff, social workers
Director of adult social services
Director of public health
Housing team
The local authority’s self-assessment of its performance for the quality statement

If available, feedback from the local authority's:

Staff (from surveys)
Peer review

Processes

Strategy to prevent, reduce or delay the need for care and support and delivery plans
Services, facilities and other measures in place to prevent, reduce or delay the need for care and support
Steps being taken to identify people whose care and support needs are not being met
Arrangements and timeliness of assessment and access to aids and equipment to promote independence
Arrangements for providing accessible information and advice
Arrangements for supporting people to use direct payments and uptake
Adult Social Care Outcomes Framework (ASCOF)/Adult Social Care Finance Report and Short- and Long-Term support (ASCFR-SALT) - see detailed metrics

Feedback from partners

Community and voluntary sector groups, including those representing:
- people who are more likely to have a poorer experience of care and poorer outcomes
- people with protected equality characteristics
- unpaid carers
Local health providers and allied health and care professionals
Health and Wellbeing Board
Information and advice providers
Community equipment providers
Integrated care partnership, integrated care system
Advocacy providers
Care providers

If available

Local Government Social Care Ombudsman feedback

Outcomes

We will not look at evidence in this category.

Assessment framework for local authority assurance