Provider information return (PIR): information for adult social care services

Page last updated: 17 April 2024

Troubleshooting the PIR form

In this section, we address issues users have encountered during the completion of the PIR form.

Security settings:
Ensure your security settings are not set too high when trying to access the link.

Browser compatibility:
Use the most up-to-date browser; Google Chrome, Microsoft Edge or Mozilla Firefox are recommended.

PIR form link:
Access the form through the link provided in the letter sent to the registered manager, not the nominated individual.

PIR Invitation email not received:
Check spam/junk folders for the invitation email. Contact us if the email cannot be found.

If you've changed your email address, complete the statutory notification form to update your contact details.

Please make sure:

answer boxes are not missing a response or the page could freeze, save your form and return later. There could be server issues, so consider revisiting the next day
only the ‘back’ or ‘next’ buttons within the PIR form are used; do not use the browser’s back button
the browser cache is cleared
only one person is accessing the PIR
special characters, such as apostrophes, pound signs, bullet points, hyphens, quotation marks, dashes, and multiple dots, are avoided.
if reviewing answers, avoid leaving empty responses; otherwise, the form will take you back to that page upon resuming, potentially requiring the form to be resent.

No submit button:

Make sure you have scrolled down to the bottom of the page and all along to the edge of the page to check for the 'submit' button.

Check if the correct email address is entered in the PIR.
Ensure the form is submitted; check junk/spam folders for the confirmation email.
If it has been submitted correctly, contact us if you still need a copy of the submitted form.

If these suggestions do not solve your problems, email ASCinspections@cqc.org.uk

Confirm you have followed the guidance above and provide the following information: