Nottinghamshire Healthcare NHS Foundation Trust

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Patients told us they felt involved in their care and treatment plans and staff treated them as individuals. Staff always considered patients’ preferences including cultural needs and had access to interpreters if required. We heard staff speaking to patients with kindness and understanding. Processes were in place to ensure patients were involved in care and treatment plans and reviews.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

Patients who used the service told us the clinicians treated them as individuals, they learned about who they are as people and not a number on a list. Patients told us they were asked about their strengths and abilities and were given options on treatments available to suit their needs. Patients told us, staff checked on beliefs, cultural needs. All patients we spoke with commented on how they felt they were treated as individuals.

Staff and leaders spoke passionately about how they saw patients as a whole and not as a number. They told us how this was recorded in patient care and treatment plans and how it was discussed. There was a clear process in place to check individual needs and tailor plans around them. Even though it was hard to access, they had and would use interpreters if required.

We listened to phone conversations with patients who used the service and they were done with kindness and understanding. Staff and leaders spoke passionately about patients and were able to give clear examples and knowledge about them. We saw how staff wrote about the patients using services and their information about what makes them who they are. Quotations from the person were in place when needed.

Individual care needs were captured in patient care and treatment plans and in assessment forms. Individual care needs were discussed weekly within the multi-disciplinary team meeting which other partners were invited to. Reviews took place with patients and family (if the patient had consented to this).

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.