Key lines of enquiry for healthcare services

Page last updated: 13 July 2022
Categories
Organisations we regulate

The key lines of enquiry (KLOEs), prompts and sources of evidence in this section help our inspectors to answer the five key questions: is the service safe, effective, caring, responsive and well-led?

Safe icon

Is it safe?

Safeguarding and protection from abuse

Managing risks

Safe care and treatment

Medicines management

Track record

Learning when things go wrong

Effective icon

Is it effective?

Assessing needs and delivering evidence-based treatment

Monitoring outcomes and comparing with similar services

Staff skills and knowledge

How staff, teams and services work together

Supporting people to live healthier lives

Consent to care and treatment

Caring icon

Is it caring?

Kindness, respect and compassion

Involving people in decisions about their care

Privacy and dignity

Responsive icon

Is it responsive?

Person-centred care

Taking account of the needs of different people

Timely access to care and treatment

Concerns and complaints

Well-led icon

Is it well-led?

Leadership capacity and capability

Vision and strategy

Culture of the organisation

Governance and management

Management of risk and performance

Management of information

Engagement and involvement

Learning, improvement and innovation

Where we refer to 'people', we include adults, young people and children, where applicable.

Ratings characteristics

Safe

Effective

Caring

Responsive

Well-led

 

 

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Data protection

The Data Protection Act 1998 was repealed on 25 May 2018. From that date, references to this Act should be considered to refer to the General Data Protection Regulation and the Data Protection Act 2018.