Libra Support Services

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People told us, “The staff are very kind.” A family member told us “The staff are great, they are always so kind and caring. We would highly recommend.” Staff were able to describe how they ensured people’s dignity was maintained during personal care.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Each person’s care plan was unique to them, and was written in a respectful way. For example, a person’s care plan stated, ‘I like things where I like them, please respect this.’

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People’s care plans were centred around their needs and what they could do for themselves. For example, a person’s care plan stated, ‘I usually spend my mornings in the kitchen preparing a delicious meal for lunch.’

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People told us they felt well supported and listened to. A person said, “I would not look to go anywhere else; all of the staff are kind, they treat me well and preserve my dignity. The manager is good, I know to contact her if I have any concerns at all.”

The service cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. For example, people told us they always knew what time staff were coming to visit them, and who to expect. One person said "I always know who is coming to see me, I get rotas, and the staff know me very well." Staff told us rotas were considerate of their personal lives as well and gave them a good work-life balance.