Libra Support Services

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first inspection for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. Staff told us they felt valued and well supported. Their comments included, “I love my job and wouldn't change it for the world. Yes, times can be stressful as any job can be but with the supportive management and staff that all pull together to give the best results makes my heart burst!” Another staff member said, “We have senior members of staff on call at all times, whenever I have needed to discuss anything with a senior member or staff there has always been someone on the other end of the line to advise.”

The service had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. Staff told us they liked the registered manager and enjoyed working for them. Comments included, “[Registered managers and deputy’s name] at Libra should be super proud of the team they have built together. They have created such a passionate team of support workers who give their all day in and day out to the individuals we support. They are the best employers anyone could ask for.” A relative said “The manager is great.”

The service fostered a positive culture where people felt they could speak up and their voice would be heard. We asked staff if they felt able to raise concerns, a staff member said, “Absolutely! I have never had such a supportive management system in any job. My managers and team leaders are very open and supportive of every member of staff.” Another staff member said, “I do not have one bad word to say about the company, management, staff or the services users. Everyone is helpful and considerate and pulls together always.”

The service valued diversity in their workforce. They work towards an inclusive and fair culture by improving equality and equity for people who work for them. Staff told us they felt empowered, and their diverse needs were supported. A staff member described how they were supported with a personal situation by the company. Another staff member told us how the company support them with their job around having young children. They said, “The company works around me and accommodates what I need.”

The service had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They act on the best information about risk, performance and outcomes, and share this securely with others when appropriate. There was a robust governance framework in place which focused on checking and auditing records to ensure they were fit for purpose. We spot checked some audits and saw that robust action plans had been drawn up whenever there was issues with service provision.

The service understood their duty to collaborate and work in partnership, so services work seamlessly for people. They share information and learning with partners and collaborate for improvement. The service worked with local training companies and independent finance professionals to ensure people and staff had access to the information they needed.

The service focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contribute to safe, effective practice and research. Our conversations with the registered manager demonstrated they were committed and passionate about the service they delivered. The registered manager explained how providing quality was important and they always made sure they could deliver any package of care to a high standard. The registered manager said, “We don’t want to take loads of people on in different places and then not be able to deliver on our promises.”