Libra Support Services

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, well-being and communication needs with them. People’s care was assessed before their package of care commenced. Care plans were put in place and information was communicated to staff about people’s needs before staff went to support them. Care plans were reviewed every month or when changes in people’s needs arose.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People and their families were involved in their care plan creation and review. There was a section in each person’s care plan which detailed any important information or what they wanted staff to do when providing care.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. This information was available in people’s care plans. People were mostly supported by family members if they had to attend hospital or the GP.

The service supported people to manage their health and well-being to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. The service worked well with other medical professionals and followed advice to ensure people were able to be supported to stay at home.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Staff completed detailed care notes after each visit with people to ensure information about their wellbeing was recorded ready for the next visit so they could be continually monitored.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. There was a section in each person’s care plan dedicated to consent, and how the person chose to give informed consent. This was reviewed as the person’s needs changed.