Boughton Green Road Limited Also known as Richardson Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statement from this key question. We have combined the scores for this area with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good. We found people were encouraged to do things for themselves and had choice and control over their own care, treatment, and wellbeing as much as possible.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to have choice and control over their own care. People told us they were supported to undertake activities they wanted to do. One person told us about going to stables to assist with horses, another told us about going fishing and to the theatre. Each person chose what holiday they wished to go on each year. We saw staff offering choices of meals to people and checking with them whether they wanted to go out. People were able to choose where they spent their day. One person talked about the arrangements made with him to meet his mother. Relatives told us they could visit when they liked and their loved-one could be supported to visit them if they wished to. One relative said, “Anytime, the staff will bring [loved-one] down to see me, like on Mother’s Day. They have also brought them down for a holiday.” We saw in people’s care records there was an emphasis on supporting and encouraging people to do things for themselves, such as brushing their teeth. The aim of the service is to promote independence as much as possible.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.