• Care Home
  • Care home

Boughton Green Road Limited Also known as Richardson Care

Overall: Good read more about inspection ratings

144 Boughton Green Road, Northampton, NN2 7AA (01604) 791266

Provided and run by:
Boughton Green Road Limited

Important: The provider of this service changed - see old profile

Report from 9 May 2024 assessment

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Responsive

Good

Updated 6 August 2024

We assessed 1 quality statement from this key question. We have combined the scores for this area with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good. Access to professionals was considered on an individual basis to ensure people had equal access and opportunities in managing their healthcare needs.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Person-centred Care

Score: 3

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Care provision, Integration and continuity

Score: 2

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Providing Information

Score: 3

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Listening to and involving people

Score: 3

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Equity in access

Score: 3

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Equity in experiences and outcomes

Score: 3

People and their relatives did not raise any concerns in relation to being treated equally and fairly. People were treated as individuals and their views were sought and listened to. There were regular house meetings for people to raise issues and discuss wishes. Leaders and staff understood people had a right to be treated equally and fairly. Staff were not aware of any incidence where people had experienced any difficulties in accessing services. The manager and head of care told us they did not feel anyone had been discriminated against and although the GP may be slow to respond at times, they did not feel people were treated any differently. Staff supported people when they attended health appointments to ensure they were being listened to and understood what was happening.

Planning for the future

Score: 3

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.