- Homecare service
Care Relief Team Limited - Unit 8 The Bridge Business Centre Also known as CRT - Derbyshire Home Care
Report from 5 June 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 17 June 2024 to 31 July 2024 This was a planned assessment. Care Relief Team Limited Derbyshire (CRT) is a care agency, providing care and support to people living in their own homes. The assessment looked at the homecare service. The report for the most recent inspection was published 4 August 2022. The overall rating for the service was requires improvement. We assessed 17 quality statements, including Learning culture; Safe systems, pathways and transitions; Safeguarding; Involving people to manage risks; Safe environments; Safe and effective staffing; Infection prevention and control; medicines optimisation; Independence, choice and control; Equity in experiences and outcomes; Shared direction and culture; Capable, compassionate and inclusive leaders; Freedom to speak up; Workforce equity, diversity and inclusion; Governance, management and sustainability; Partnerships and communities; Learning, improvements and innovation. We assessed these quality statements and the overall rating for the service is now good.
People's experience of this service
We made calls on 27 June 2024 and spoke to 6 people receiving care and support from Care Relief Team and/or their family member. People told us they felt safe when supported by staff employed by Care Relief Team (CRT). Calls usually took place at the agreed time and the majority of people knew which staff to expect. People felt staff were trained to support them safely and respected their rights, privacy and dignity. People knew who to raise concerns to if they had any and told us staff were kind and caring. People were involved in their assessment prior to support starting in their own homes. Most people had a copy of their care plan in their home and managers from the organisation had visited them. People did not always access information relating to their care electronically. People identified where improvements could be made and shared these with the provider, either through feedback forms or by getting in touch with staff in the office. People told us they would like to see communication from the provider improved.