Care Relief Team Limited - Unit 8 The Bridge Business Centre Also known as CRT - Derbyshire Home Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported by staff who were kind and caring. Staff supported people to maintain their independence. People identified where improvements could be made in communication from the provider. The provider developed an improvement plan which took into account the feedback from stakeholders.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People usually received their calls at the times agreed with the provider. People were not always informed if a carer was running late. People told us they had a regular team of carers who they knew. Not everyone knew who to expect at each planned call. People we spoke with consistently told us staff were kind and caring. One person told us, “Yes, no question staff are kind and caring. They [staff] are all polite and caring. I’m quite happy on my own but I look forward to them coming”. Staff understood people’s communication preferences and followed these. One relative told us. “[Family member] looks forward to them [staff] coming and chatting to them. When they’re there [family member] is in good spirits and laughs a lot. They [staff] really are lovely”.

Staff respected people’s privacy and dignity. A member of staff we spoke with said, “I ensure they are partially covered and don’t leave them exposed. Ensure curtains are shut and communicate and ask what they would like”. Another member of staff said, “We offer people options, so they have choices”. Staff understood the importance of supporting people to be as independent as possible. One member of staff told us, “I get them do the things they can do themselves and assist when needed.” The majority of staff told us the organisation treated everyone with kindness and respect. Some staff believed this could be improved for the staff employed by the company.

The organisation had developed an improvement plan in response to feedback from stakeholders. The organisation implemented a recruitment campaign to increase the number of carers available and undertook reviews of care call runs to improve timeliness of calls and consistency of carers. Regular wellbeing calls to staff by care coordinator staff were planned to be introduced. The provider offered an employment assist programme for staff and identified the need for this to be rolled out again in order to be effective.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.