Care Relief Team Limited - Unit 8 The Bridge Business Centre Also known as CRT - Derbyshire Home Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People described their varying experiences in being asked for feedback from the provider. Staff told us they were not confident the provider took action in response to feedback. The provider improvement plan included actions to engage more effectively with stakeholders and record actions taken in response to feedback.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Most people we spoke with told us the provider asked them for feedback about the care they received and acted on what they said. One person told us they received a feedback form annually. People told us they understood their rights and did not express any concerns regarding staff respecting these.

Staff had completed equality training and understood the importance of protecting people’s rights and how to achieve this. Staff understood the organisation helped people to understand their rights through assessment, care planning and review processes plus sharing information documents. Some staff did not believe the provider always listened to or acted on their feedback.

The provider requested feedback from stakeholders, including people receiving services and staff, in the form of annual surveys. The provider had developed service improvement action plans in response to the feedback received. Actions taken by the provider to improve experiences and outcomes for people included increasing staff meeting attendance opportunities, addressing phone contact issues and offering more learning and development opportunities.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.