Vivid Care Services Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 85 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Feedback from relatives and professionals was that the staff teams knew the person they were supporting well and had a very good relationship with them. One relative said, “The staff are gentle, kind and patient; they’re incredible people.” A professional said, “It’s a really caring, compassionate, values based service. Staff want to learn, and management are responsive to any issues” and another said, “Staff are always laughing, joking and dancing with [Name]; they seem really happy with the staff.”

The service treated people as individuals and was exceptional in how they made sure people’s care, support and treatment met people’s needs and preferences. The service took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. When people were due to move into the service a detailed, comprehensive transition plan was developed with people’s relatives and the MDT supporting the person. Transition plans included spending time visiting their new home and meeting the staff, to support the person to become familiarised with their new environment. People’s care plans included their goals and aspirations. People were supported to work toward and achieve these. For example, individuals were supported to plan and take part in different, new activities in the community and at home that they wanted to do. One person had attended a trampoline park, whilst another had settled to do some painting for the first time. A third person had enjoyed baking. Staff carefully planned any new activities and ensured social stories were used to give people choices about what they wanted to do.

The service was exceptional at promoting people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were being supported to learn new skills and try new activities. A professional told us, “Staff were painting with [Name]. Before [Name] wouldn’t have done this. They’ve also gone out for walks with [Name] before they would refuse to go out; now [Name] goes out and spends time out of the house.” Another professional told us, “Staff baked with [Name]; I’ve not known [Name] do this before.” Staff took time to ensure an activity was suitable for the person. They took photographs of the activity and the area where it would take place to show the person. They also watched videos online of the activity with the person. This meant the person was aware of the activity before going for the first time. A relative said, “Staff went to a trampoline park first and spoke to the manager. [Names] got through the doors twice now and sat on an inflatable” and “Staff take photos of different areas and [Name] can decide where they want to go that day.” A professional told us, “[Name] is a different person; they smile and laugh now.”

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Relatives and professionals were complimentary about the staff teams and how they communicated and interacted with the person they were supporting. A relative said, “The service is responsive to requests to change something and they’re flexible with the support they offer.” A professional told us, “In high pressure situations they have worked alongside me and other professionals to resolve issues, they have been able to provide additional staff members with short notice.”

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff said they liked working at the service and felt their wellbeing was supported.