Vivid Care Services Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People received personalised care and support that met their needs and was in line with their preferences. However, there had been occasions where staff had not fully followed the support plan for 1 person, causing them some distress. This had been discussed within the multi-disciplinary team. Staff were now aware of the correct procedures to follow to reduce the person’s anxiety around planned events. Weekly or fortnightly MDT meetings reviewed people’s support. We were told Vivid followed advice when changes in people’s support were agreed.

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Relatives said the staff team worked well with the person they supported, encouraging them to try new things and celebrating with them when they accomplished something new. A professional said, “Staff generate their own ideas. They asked for a visual daily schedule and how this should look and how [Name] could use it. It is very useful for [Name].”

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. Visual aids were used to communicate with people where applicable. Information about the service and people’s support was provided for people’s families and professionals in the regular MDT meetings.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result. Relatives said communication with the service was good. They were provided with information about people’s activities and achievements. Relatives said they could speak with the registered manager if they had any concerns or issues, and they would be listened to and actions taken to resolve the issue.

The service made sure that people could access the care, support and treatment they needed when they needed it. For example, where people may become distressed attending an appointment, home visits were arranged.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. The staff teams worked hard to support people to access community facilities. A professional said, “Staff suggested a new activity as [Name] was doing so well; I didn’t think 7 months ago this would be possible.”

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People’s families would be involved in any decisions about people’s future care and support. Some people had advanced care plans in place, detailing the agreed care and support when they were at the end of their lives.