Vivid Care Services Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Detailed assessments of people’s care and support needs were provided by the professionals working with Vivid. The service provided information for the MDT on people’s wellbeing, support and incidents. The assessments and the service’s feedback were discussed and reviewed with people’s families, professionals and the service.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. For example, adaptations had been made in people’s homes to better meet their needs. A sliding door had been fitted to enable the person to have privacy without continually opening and closing the door. People’s dietary preferences were recorded. Staff were working with 1 person to increase the range of food and meals they ate.

The service always worked well across teams and services to support people. They shared thorough assessments of people’s needs when they moved between different services, so people only needed to tell their story once. There was a collaborative approach to planning and coordinating people’s care and treatment. Feedback from relatives and professionals working with the service was very positive. They said Vivid were responsive to any changes suggested. Where issues had been identified they had been resolved within the MDT meetings. A professional said, “We suggested using PECS (picture exchange communication system) so [Name] was in charge. They go through the PECS and are prompted by staff to say what is planned for the day.”

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. People had access to external health and social care professionals when they needed them. Where appropriate home visits were organised for medical appointments. However, 1 person had missed an annual health check due to becoming anxious. Staff reflected on this and were now aware to inform the person of any appointments on the day of the appointment and not before to reduce their distress. The service was also working with professionals to ensure the person only had 1 appointment per week to reduce their anxieties.

The service monitored all people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they fully met both clinical expectations and the expectations of people themselves. People were actively supported and empowered to develop new skills. People’s goals were identified and when people achieved them or completed a new activity these were celebrated. Staff were keen to introduce new ideas to people to enhance people’s quality of life, such as new activities. For example, 1 person had visited a trampoline park and went out most days. Prior to the service’s involvement they had not been out of their house for 3 years. A professional said, “Staff now understand the small steps [Name] has to make and they get so excited when [Name] makes any small step forward. They want to tell you what [Name’s] been doing.” Another said, “Staff have been brilliant giving [Name] the quality of life they now have. I never thought they would get to this point with [Name].” A relative said, “We’ve never looked back since Vivid started, and neither has [Name]. It (Vivid support) has changed our and [Name’s] lives.”

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. Where people were not able to verbally communicate, staff communicated with people about their choices using visual aids, for example videos and PECS. This enabled people who didn’t use verbal communication to be involved in how they spent their day. Where applicable, people’s families, professionals, advocate and staff were involved in making best interest decisions on people’s behalf.