Barn Rise

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this assessment, we looked at 2 quality statements. For the quality statements not inspected, we used the scores awarded at the last inspection to calculate the key questions rating. The rating remains good. This meant people were supported and treated with dignity and respect. We observed interactions between staff and people who used the service and saw these relationships were caring and compassionate. We did identify areas that required attention for example activities and meal choices offered at the service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected people's privacy and dignity. A relative told us “The staff are all lovely and caring.” Another relative told us “He loves the staff. They are brilliant.” Staff treated colleagues from other organisations with kindness and respect.

Staff spoke positively about the people they supported. Staff ensured they communicated and shared information with people in a way they could easily understand.

We observed positive interactions between staff and people, contributing to a warm, supportive and caring environment.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were encouraged to maintain relationships with family and friends. Staff told us they encouraged people to maintain their independence and described ways in which they did this. For example, people were supported with tasks such as laundry, people were supported to access the community and people’s rooms were personalised to reflect individual needs and preferences.

People always had enough to eat and drink; however, food options were limited.

Individual preferences and choices for activities were not incorporated into care plans, and there was a lack of evidence to show a variety of person centered activities being offered at the service. Staff we spoke with indicated they would like to offer more activities for people, similar to those available prior to the COVID-19 pandemic. Furthermore, we reviewed the menus over a four-week period, the same menu is repeatedly offered each week, limiting variety and options available to people who live there. We told registered manager to offer a more seasonal and varied menu over a four-week period.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.