Moormead Care Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

In this key question we looked at 2 quality statements relating to treating people as individuals and workforce well being and enablement.

This service scored 30 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

One person told us they have a glass of red wine with their meals, and this was something they enjoyed. However, one relative told us their relative was often given food they have said they do not like. One relative told us, ‘She loves pop music and rock and they put that on the radio and dance round with her.’ One person said they like living in the home, however they can’t go out in the garden and were worried about staff having time to help them. Another person we spoke with said they have been moved to another room but have not been given the choice about moving. One relative said, 'There is not enough social interaction, they do some physical things, and they had a quiz. Staff sometimes come to chat, but they don’t have time to sit and chat.’

Leaders said they find out about a person as part of the home pre-admission assessment, for example their health and medication needs, personal history, religious and cultural needs. Leaders told us the home had introduced taster activities for people, for example, Memory Lane and a Zoo Lab, where people would get to see different animals. Staff told us how they worked outside of their usual working hours to provide activities for people. For example, holding an Elf Day at Christmas time.

We observed staff providing group activities in the downstairs lounge when people had finished their care routine in the morning. We saw most people in the room appeared to enjoy the ball game activity offered on the day we visited. However, we also observed there were times where some people did not receive any interaction or guided activities from staff because staff were busy. The provider said that residents in the home do not want interactions 24/7, however, we were not provided with evidence of this feedback. We observed people were not always supported in a person-centred way. For example, we saw a person was supported to eat their meal by staff who did not inform the person about their meal and was holding a conversation with someone else at the same time.

People had information in their care plans including their likes and dislikes and activity preferences. People’s pre-admission assessments also included information about people’s cultural and religious needs. The provider said they have received information from social workers and relatives about new people to help with the home assessment of people’s needs and the social worker comes to review the placement after the person has moved in.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Leaders said they met the wellbeing needs of staff by providing additional support. For example, completing return to work interviews and making reasonable adjustments for staff. They had made changes to shifts following feedback from staff about having enough staff in the morning. The provider said they had also created a space for staff to pray. We heard mixed feedback about the support staff received from the leadership team. However, most staff were positive about the support they receive. One staff said, ‘The registered manager is very open and will listen.’

There was a supervision policy is in place and we saw the registered manager was completing team meetings and supervisions. We saw discussions in team meetings included updates about changes and opportunities for staff to feedback their views.