Together Nest Lane

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The service had a registered manager who had a clear understanding of their role, responsibilities and accountability.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff told us they felt confident to raise any concerns or issues with the management team. One staff member said, "[Registered manager] is very approachable and I believe all staff including myself feel extremely comfortable to raise any concerns with [registered manager]."

Staff had access to information on how to raise and report concerns. The provider had a whistle blowing policy and procedure in place. The aim of this is to encourage employees and others who have concerns about any aspect of the service to come forward and voice those concerns.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The registered manager understood their role and responsibilities in ensuring people received safe and good quality care and support. The registered manager was pro-active in ensuring audits were completed and care records were kept up to date. The registered manager ensured staff performance was monitored and support was given.

Staff told us they felt supported in their roles and spoke positively of the service they worked for. One staff member said, "There is a manager, a deputy manager and two senior staff. I receive support in supervision, however I access support from my manager informally and regularly. I feel I can ask for this at any time."

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.