Arrow Dental Practice

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. One patient told us that the receptionists were courteous and efficient with bookings. They were sent reminder text messages about their appointment. Another patient told us, “They always try and fit us in if we have a dental emergency.” Staff provided emotional support to patients when delivering care. Patients told us that they were kept informed of what was happening during their treatment and were given clear information about treatment options and costs.

Staff had carried out a disability access audit and had formulated an action plan to continually improve access for patients. They had made reasonable adjustments to ensure the practice was accessible. The practice was located on the ground floor and was wheelchair accessible through the use of a ramp. Staff could access a language translation service when required, and staff could speak Arabic, Polish, Bengali and Swedish, to effectively communicate with patients from the local community. The practice supported more vulnerable members of society such as patients living with dementia or adults and children with a learning disability. All staff were committed to addressing the rising inequalities in oral health. Oral health education and prevention were a high priority for the service. The practice displayed its opening hours and provided information on their website. The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence (NICE) guidelines. The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open. At the time of our assessment, patients who needed an urgent appointment were offered one in a timely manner. When the practice was unable to offer an urgent appointment, they worked with partner organisations to support urgent access for patients.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.