Love In Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statement within the caring key question which has been rated good. People were supported by a caring staff team who respected their choices and preferences and staff encouraged people to remain independent where possible.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us their independence was promoted and they were supported to make decisions about how their care needs were met. One person said, “Love In Care are the only care agency I would leave my loved one with. The care was exemplary.” People confirmed they received planned, person-centred support which was appropriate and inclusive. People told us there were enough staff available to support them when they needed assistance. People and relatives told us the provider was quick to respond to concerns and was easily contactable. People and relatives told us the registered manager was approachable and flexible to their needs.

Staff told us how they support people to access their local community and maintain relationships with friends and family, "People have complete control of their care; it is their right to engage with their families and it is our duty to meet their social needs. One person goes to meet his family in places they choose and sometimes this is in a different city."

Processes were in place to ensure care plans included information to promote people’s independence, choice and control in a safe manner and people told us they were involved in decision making.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.