Love In Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed 2 quality statements within the effective key question which has been rated good. This meant people received effective care which met their needs. People’s needs were assessed and care plans were developed from assessment information. Where people lacked capacity to consent, staff upheld their rights and acted in accordance with the Mental Capacity Act 2005.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they were involved in their assessment and how their care was to be delivered. They felt the assessment was thorough and captured their needs. Risk assessments were completed appropriately to ensure safe care and support. One person said, “[Love In Care staff] provide care as you would your own family.” People confirmed they received planned, person-centred support which was appropriate and inclusive. People told us there were enough staff available to support them when they needed assistance. People and relatives told us the provider was quick to respond to concerns and was easily contactable. People and relatives told us the registered manager was approachable and flexible to their needs.

Staff told us that there were effective systems in place to assess and monitor people's needs. One team leader told us, "Face to face meetings are arranged with people and their families at which assessment of needs and expectations are shared by the them. An analysis of their needs is reviewed to identify the most appropriate staff resources required to meet their needs.

Assessments, which captured people's needs were produced and regularly updated. The staff used this information as the basis for developing the risk assessments and care plans. People’s records included information about any need to use the Mental Capacity Act such as whether people lacked capacity to make decisions, contact details for GPs and immediate family members and information about healthcare conditions. This helped staff recognise any deterioration in health so they could contact people's families and health and social care professionals.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible and in their best interests, the policies and procedures in the service supported this practice. People confirmed they were involved in developing and reviewing their care plans and assessments.

Staff understood people had the capacity to make day to day decisions about their lives and were able to describe how people made choices about their care and their preferred activities. A member of staff told us how they engage with people to ensure they give their consent for care and support, "I do this by direct conversations when developing their person-centred care plan and ongoing conversations, reviews and observations. We also communicate with families and friends and, where appropriate, with their guardians or solicitors."

People’s capacity and ability to consent were taken into account as part of the assessment and care planning process. Care plans described how staff could support people's day to day decision making along with information that people with capacity sometimes make decisions that may not always be judged as wise by other people.