- Care home
Goodwood Orchard Care Home
Report from 8 October 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 17 to 30 October 2024.The service is a residential care home providing support to younger and older adults living with mental health and/or dementia. At the time of the assessment there were 21 people using the service. At our last inspection we identified a breach of regulation in relation to premises and equipment. At this inspection, improvements had been or were in progress and the provider was no longer in breach of this regulation. People, relatives and staff were positive about the service and were able to describe how people had achieved positive outcomes and improved quality of life from their care and support. People’s care plans and records were personalised and reflected their needs, wishes and aspirations. People and those important to them were fully involved in the planning and review of their care. People were supported by enough staff who understood their roles and responsibilities and took action to keep people safe. People and relatives described staff as kind, caring and respectful. Staff supported people to maintain and develop their independence and to make choices and decisions around their care. People were engaged in meaningful activities and were supported to maintain their emotional and physical health and wellbeing. The registered manager was in the process of developing quality assurance with partner agencies to continue to make improvements to the monitoring and oversight of care and support.
People's experience of this service
People and relatives spoke positively about the management of the service and the care provided by staff. Comments included, “[Name] has been given a new life because of this care home. Due to the amount of care, love, affection, food and activities they have been shown by staff [Name] has surpassed expectations. I cannot praise them all enough” and “The manager is very approachable, friendly and accessible; a lovely person and very hands on.” People told us they were supported to make decisions and choices, and these were listened to and respected. A person told us, “Staff have helped me to achieve really good outcomes since moving here. Before moving here, I could hardly work due to back pain, they sorted this and now I am independent and ready to move on if I can.” People were enabled to engage in meaningful activities and pursue their interests and activities within the home and the local community. People accessed a range of services to maintain their health and wellbeing. A relative told us, “The capability of the staff maximises people’s quality of life and encourages independence. They are attentive to all needs including food and drink and healthcare. They have always treated people with dignity, care and respect.” Relatives unanimously told us they felt their family members were safe, well cared for and treated as part of a family.