Goodwood Orchard Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. A relative told us, “The care plan has been reviewed and updated with us recently. I can ask to see the care plan at any time.”

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. People described how staff had supported them to achieve good health through working with external agencies, such as physiotherapy and end of life care.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People were given information in their preferred format and supported to process information where this was needed.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result. We saw the registered manager had provided QR codes around the service to enable people, staff and visitors to scan and leave feedback. A relative told us, “If I have any concerns I go to the registered manager. They are always helpful and respond immediately.”

The service made sure that people could access the care, support and treatment they needed when they needed it. A relative described how staff supported their family member to access routine and specialist healthcare services to maintain their health and well being.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. A relative described how staff consulted with them around care and treatment to ensure they were able to advocate for the person in their first language. A person described how staff supported them to achieve good outcomes from their care which included feeling useful and valued.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People’s care plans included detailed information about their end of life wishes, including cultural and religious preferences, where they wished to discuss this. A relative described how their family member’s end of life care was so good it had supported them to have a good quality of life beyond expectations.