Goodwood Orchard Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. A relative told us, “Staff are kind and caring and I have seen that the managers are kind to their staff. There is jokey banter and good relationships.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s care plans were person centred and reflected their needs, wishes and lifestyle choices. A relative told us, “Staff treat (Name of family member) as an individual; they know their little quirks and respect this.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. We saw people were able to make decisions about where they wanted to spend their time and what they wanted to do. People were supported to develop or maintain their independence as much as possible.

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People’s care plans included information around how to support and communicate with people, though we saw staff did not always follow this. For example, a person required staff to communicate with them in their first language using a translator application. We saw only one staff used this and other staff told us they didn’t know how to use it and used other communication methods. Although the person responded positively to staff, this meant their communication needs may not be fully met or understood. The registered manager acted immediately by retraining staff following our assessment visit.

The service cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. A staff member told us, “The registered manager always makes sure I have everything I need like training, guidance, and tools to do my job. With this support, I can really focus on giving the best care to our residents, and it make me feel good and valued in my work.”