Caring Connections

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement in the responsive key question and found no areas of concern. The scores for these areas have been combined with scores based on the rating from the last inspection which was rated good. Our rating for the key question has not changed and remains good. The service was responsive. People and their relatives were in involved in the planning and reviewing of their care and support. Staff understood the needs and wishes of people they provided care and support to on a regular basis. .

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People or their relatives told us they were involved in their care planning prior to support commencing. People told us care plans were reviewed and changed accordingly. Most people were happy with the support they received from their regular carers, however, when other carers provided the support there were concerns on how well they knew the person. People's views on the service was fed back to the management team.

Staff and leaders demonstrated a good understanding of people's needs and how they were to be met and they understood the processes to follow if they identified a change in people's needs.

Systems were in place for the regular review and monitoring of the care and support delivered to people. People had the opportunity to discuss their experiences and make any changes to their planned care.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.