Acorn Lodge - Bournemouth

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff ensured people had current information to promote their independence to participate in activities both in the service and in the local community. A staff member told us, “Each week, residents come with their diary, and we agree what days we will go out for shopping, to make our own meals and whether anyone has had hospital or doctor appointments. We may adjust the timings of these regular activities depending on which staff member they choose to support them.” People’s care plans provided details for staff about how to support people during times of distress, considering both the person experiencing distress and consideration for other people who may witness the event. The care plan gave clear instructions to staff such as, "I will be listened to even if the words I am saying seem strange" and explained this response is at the request of the person to help reassure them.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.