Acorn Lodge - Bournemouth

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. During our assessment, the registered manager provided details of instances where reasonable adjustments had been made to facilitate health appointments, including providing additional staff support. The registered manager stated, “Recently we have also requested more community referrals to be made for our residents with long term health conditions as research and technology changes all the time. We want to ensure we are following latest guidance to improve our resident’s quality of life.” A health and social care professional told us, “I have always found the registered manager to be proactive and responsive in supporting the patient’s physical health needs and has worked collaboratively with our health team. The registered manager has been a pleasure to work with, as have the staff team.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.