Eleanor

We assessed all the quality statements from this key question. Effective was not rated at the last inspection but had a rating of requires improvement from previous inspections. Our rating for this key question is good. Staff assessed the mental and physical health needs of patients on admission which meant staff had identified key needs to developed a comprehensive care plan. The service provided a full range of treatment for patients. The patient had access to a psychologist. They had up to date care plans in place, these were personalised, and the patient confirmed they were always involved in the development of their care plans. For example, care plans reflected the patients wish to prepare their own meals. Staff always supported patients to lead healthier lives. We saw activities which reflected the wishes of the patient. Staff offered activities and advice to support healthy eating and to take more exercise.