- Homecare service
Coquet Trust
Report from 26 February 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 25 September to 31 October 2024. The provider had good systems to deal with safeguarding concerns, if needed. Previous concerns had been investigated to help keep people safe. Staff had completed safeguarding training and told us they were confident to raise concerns. The provider followed the requirements of the Mental Capacity Act 2005 (MCA). Potential risks had been identified and assessed. The provider operated a positive risk-taking approach which incorporated people’s views about keeping safe. Detailed positive behaviour support plans (PBS) had been developed to help promote effective strategies to prevent people from becoming distressed. There were sufficient knowledgeable staff available to meet people’s needs. New staff were recruited safely. People received their medicines when they were due, from competent staff. People’s needs had been assessed. Their views and preferences were integral to determining the care people wanted and needed. Staff understood the importance of person-centred care and described how they achieved this when supporting people. There were effective governance systems to help the provider act on issues and learn lessons. Regular checks and audits were carried out to improve the quality of people’s care and learn lessons. Incidents, accidents and safeguarding concerns were analysed regularly to ensure appropriate action had been taken.
People's experience of this service
People and relatives gave positive feedback about the support provided. They said they felt safe and were enabled to make choices and decision about their support. People told us they usually received their support from a consistent staff team, who knew their needs well. People confirmed staff listened to their views and encouraged them to be independent.