Coquet Trust

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People had opportunities to share their views about the support they received. They were regularly involved in reviewing their support to check it met their needs and preferences.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us staff supported them to make choices about what they wanted to achieve. A relative commented, “They take [family member] to places they wanted to go to. People were involved in reviewing their care to help ensure they had good outcomes.

Staff supported people to be fully involved in their support. One staff member commented, "We provide guidance while allowing them to make their own decisions, promoting confidence in their abilities."

There were a range of opportunities for people and relatives to provide feedback to help ensure support was personalised to each person’s specific needs. People were encouraged to regularly review their care jointly with staff to make sure it was still relevant to their needs.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.